Fremantle Photos

Date: 26 & 30 Apr 2010
Place: Fremantle, WA, Australia
Experience: a town with beautifull historic buildings

Dunsborough Photos

Date: 28 - 29 Apr 2010
Place: Around Dunsborough, WA, Australia
Experience: land cruising along the coast, cafes, parks, lighthouse, sunrise, sunset, discussing about life, walking

Perth Photos

Date: 23 - 30 Apr 2010
Place: Perth, WA, Australia
Experience: seeing friends that I have not meet for a long time

Yosemite Photos

Date: 22 Apr 2008

Place: Yosemite National Park, CA, United States

Experience: mountains, trees, water falls, wild life, area of outstanding beauty

San Francisco Photos

Date: 19 - 29 Apr 2008
Place: around San Francisco, CA, United States
Experience: Interesting

Portland Photos

Date: 16 - 19 Apr 2008
Place: Portland, OR, United States
Experience: bookshops, cafes, parks, river, hanging out, walking

Seattle Photos

Date: 8 - 10 and 14 - 16 Apr 2008

Place: around Seattle, WA, United States

Experience: Beautifull

Victoria Photos

Date: 10 - 14 Apr 2008

Place: around Victoria, BC, Canada

Experience: accessible, natural, beautifull city

Korean Food

Seoul Photos

Date: 1 - 4 and 10 - 14 Nov 2007

Place: Around Seoul, South Korea

Experience: historic...

Andong Photos

Date: 9 - 10 Nov 2007
Place: Andong, South Korea
Experience: historic...

Gyeongju Photos

Date: 6 - 9 Nov 2007

Place: Gyeongju, South Korea

Experience: historic...

Soraksan Photos

Date: 4 - 6 Nov 2007

Place: Soraksan, South Korea

Experience: mountains, mountains, mountains... place of outstanding beauty.

Revenue Management

What is revenue management?

Canadian Rockies photos

Date: 15 - 19 May 2007

Place: Canadian Rockies, AB, Canada

Experience: mountains, mountains, mountains... place of outstanding beauty.

Hollyhock Photos

Date: 11 - 14 May 2007

Place: Hollyhock, Cortes Island, BC, Canada

Experience: seaside, sea view, Red Forest, nature, garden, meditation, Yoga, decent accommodation, delicious vegetarian food, great company from intellectual curious, peace of mind seeking, interesting people.

Relais du Silence

I just came across a hotel group - Relais du Silence or Silencehotel. It's interesting to know there are hotels who understand silence. Use it as a service offer.

I feel there is too much noise in our lives. We need silence. I need short silence daily ( 5 to 30 mins ). I spend some time to myself daily. Either I meditate or just keep quiet. It is kind of refreshing for me.

Wonder if Relais du Silence offer meditation?

Budget Airlines 3.0

On 26 Oct 2006 Oasis Hong Kong Airlines' first flight took off. It flew from Hong Kong to London. The travelling time was 14 hours and 20 minutes.

At the moment, budget airlines flew domestic ( Southwest Airlines ) or regional ( Tiger Airways ). Is this the beginning of Budget Airlines 2.0 where they start flying from from domestic and regional to global? The current airline industry is very competitive; will Budget Airlines 2.0 make it more competitive?

What happen if Southwest Airlines, Ryanair, Oasis Hong Kong Airlines, Tiger Airways and Virgin Blue form a global budget airlines alliance? This will be Budget Airlines 3.0. Will this make it even more competitive? How affordable will long distance air fares be? Will there be two distinct airline groups in the future - affordable and high cost?

Ritz-Carlton service values

Ritz-Carlton service values

1. I build strong relationships and create Ritz-Carlton guests for life.
   
2. I am always responsive to the expressed and unexpressed wishes and needs of our guests.
   
3. I am empowered to create unique, memorable and personal experiences for our guests.
   
4. I understand my role in achieving the key success factors and creating the Ritz-Carlton Mystique.
   
5. I continuously seek opportunities to innovate and improve the Ritz-Carlton experience.
   
6. I own and immediately resolve guest problems.
   
7. I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.
   
8. I have the opportunity to continuously learn and grow.
   
9. I am involved in the planning of the work that affects me.
   
10. I am proud of my professional appearance, language and behavior.
    
11. I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.
    
12. I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.
    

Source:

Ritz-Carlton Gold Standards

Walt Disney World guest service guidelines

Walt Disney World guest service guidelines

1. Make eye contact and smile!
Start and end every guest contact and communication with direct eye contact and a sincere smile.

2. Greet and welcome each and every guest
Extend the appropriate greeting to every guest with whom you come into contact.
“Good morning / afternoon / evening”
“Welcome!” / “Have a good day.”
“May I help you?”
Make guests feel welcome by providing a special differentiated greeting in each area.

3. Seek out guest contact
It is the responsibility of every cast member to seek out guests who need help or assistance.
Listen to guests’ needs
Answer questions
Offer assistance ( For example: Taking family photographs )

4. Provide immediate service recovery
It is the responsibility of all cast members to attempt, to the best of their abilities, to immediately resolve a guest service failure before it becomes a guest service problem.
Always find the answer for the guest and / or find another cast member who can help the guest.

5. Display appropriate body language at all times
It is the responsibility of every cast member to display approachable body language when on stage.
Attentive appearance
Good posture
Appropriate facial expression

6. Preserve the “magical” guest experience
Always focus on the positive, rather than the rules and regulations.
Talking about personal or job-related problems in front of our guests is unacceptable.

7. Thank each and every guest
Extend every guest a sincere thank-you at the conclusion of every transaction.
Extend every guest a thank-you or similar expression of appreciation as he / she leaves your area.

Source:
Be our guest
Disney Institute
Page 86
Disney Editions
ISBN: 0786853948