Ritz-Carlton service values

Ritz-Carlton service values

1. I build strong relationships and create Ritz-Carlton guests for life.
   
2. I am always responsive to the expressed and unexpressed wishes and needs of our guests.
   
3. I am empowered to create unique, memorable and personal experiences for our guests.
   
4. I understand my role in achieving the key success factors and creating the Ritz-Carlton Mystique.
   
5. I continuously seek opportunities to innovate and improve the Ritz-Carlton experience.
   
6. I own and immediately resolve guest problems.
   
7. I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met.
   
8. I have the opportunity to continuously learn and grow.
   
9. I am involved in the planning of the work that affects me.
   
10. I am proud of my professional appearance, language and behavior.
    
11. I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets.
    
12. I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.
    

Source:

Ritz-Carlton Gold Standards